FAQs
- Customer account: I cannot access my account after placing an order.
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You may have ordered as a guest. To access your order via your customer account and follow its status, you must create an account using the same email address used for the purchase. You will then find all the information on your customer area.
- Do you have a loyalty program?
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Yes ! We launched our AJY Family loyalty program so you can earn points all year round! Earn the amount of your order in points or leave us a review to unlock loads of rewards. You can find all the information on the page dedicated to the loyalty program.
And as we are convinced that well-being is shared, we have also set up a sponsorship program so that you can recommend AJY to your friends by giving them 10€ on their first order.
For each sponsored friend, you also receive a 10€ reduction to be used on your next order.
- Organic: are your products 100% organic?
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Our entire range of food supplements is organic. Our organic products are Ecocert certified and are 100% from organic farming.
When "organic" is not mentioned, it means that the ingredients do not come from agriculture. For example magnesium... The only exception is Ajygaité, for emotional balance, because we have favored French sourcing in order to avoid importing an organic ingredient from abroad.
- Accumulation of cures: is it possible to consume several food supplements at the same time?
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You can absolutely combine food supplements. Precisely, the key to Ayurveda is to treat holistically and therefore not to manage a need/symptom in isolation. You can therefore accumulate cures, we recommend accumulating them up to 4.
We still advise you to check the precautions for use in the ADVICE section of each product, particularly if you have any contraindications linked to taking other treatments.
If treatment is in progress, it is preferable to seek the advice of a healthcare professional (doctor or pharmacist).
- What cure to take per season?
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Our range of treatments are designed to help you meet your body's different seasonal needs, some of which can be taken all year round.
January / February / March : Strengthen your immune defenses and replenish your vitality during the winter with Ajymmunite , Ajygait é and Ajytatrice .April / May / June : Prepare your skin and body for summer with Ajyrrésistible and Ajyllumine .
July / August / September : Enjoy the summer and a diet rich in fruits and vitamins and help your body to purify itself by combining it with Ajydetox .
October / November / December : Regain energy and vitality during the changing seasons with Ajymmunit , Ajyodée and Ajytatrice .
Our Ajyodee , Ajyveg , Ajyllumine and Ajypnose cures can be taken throughout the year to support your health and well-being. The priority is to listen to your needs according to the seasons.Know that all our cures can be combined, so you can take several cures at the same time.
- Why do we use gastro-resistant capsules?
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What are gastro-resistant capsules? A gastro-resistant capsule is a type of capsule designed to resist the acidic environment of the stomach and release its contents into the small intestine to be unaffected by the acidic environment of the stomach, which may reduce their effectiveness. Gastro-resistant capsules are intended to protect dietary supplements from stomach acid and ensure they reach the small intestine where they can be absorbed into the bloodstream. The gastro-resistant capsule has a special coating capable of resisting stomach acid and only dissolves when it reaches the alkaline environment of the small intestine. This allows the ingredients in our dietary supplements to be delivered to the appropriate location for optimal absorption and effectiveness.
- What are the ingredients in maltodextrin?
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The maltodextrin in our capsules is organic corn flour. It is a natural excipient. Compared to the glycemic peak, this has no impact because we are not using it in cooked dishes or pastries. In our capsules, the corn flour intake is only 410 mg for the day, therefore very minimal.
- Can I follow these cures at the same time as my medical treatment?
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In the event of ongoing medical treatment, it is essential to seek the advice of a health professional (doctor or pharmacist) before starting a course of food supplements.
- How are your cures formulated?
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Our R&D team, research and source of innovative, organic ingredients and exchanges with our partner laboratory to develop the most effective formulations by combining French manufacturing, naturalness and efficiency.
- Where can I find the expiry date for my cure?
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You will find the conversion deadline on the back of your doypack. In general, cures can be kept for a period of 3 years.
- Dosage: when can I take the supplements?
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It is advisable to take food supplements in the morning, except AJYPNOSE to be taken in the evening before going to bed. Find all the information and dosage of each supplement in the Advice section of each product sheet.
- Pregnant or breastfeeding women: can I take your food supplements?
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Some of our food supplements are not recommended for pregnant or breastfeeding women:
- AJYGAITY - Emotional balance
- AJYTATRICE - Vitality
- AJYRRESISTIBLE - Silhouette
- AJYDETOX - Depurative
However, you can consume all other supplements if you have no contraindications.
We still recommend that you seek the advice of a healthcare professional (your doctor or pharmacist) as a precaution.
- From what age can we consume food supplements? Especially in children.
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Regarding children, we consider that we can offer them capsules from 7/8 years old.
You can adapt the dosage according to the weight of the child compared to a 60 kg adult (divide the recommended dose by 2 or give every other day may also be an option).
In case of ongoing treatment, it is best to seek the advice of a health professional (doctor or pharmacist).
- Menopause or pre-menopause: what cure should I take to relieve my symptoms?
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To fight against certain unpleasant effects linked to menopause or pre-menopause, we recommend the AJYODÉE cure, rich in marine magnesium and iron. It gives energy to fight against fatigue and relaxes the nerves. In addition, marine magnesium acts globally on the organism and is essential for the proper functioning of the human body. This cure can be consumed throughout the year.
- Kansa Wand: what is the difference with other Gua Sha or jade roll-on tools?
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The Kansa Wand is a sacred tool in Ayurveda. The word "kansa" in Sanskrit is the name of an alloy of copper and tin that was used millennia ago in India on Tibetan plates or bells for its ability to reduce the acid content of food and drink. 'water. This refreshing alloy becomes more and more warming in contact with the skin and allows real relaxation, softening of the skin and promotes better circulation.
The Kansa Wand is an even older massage tool than the Gua Sha or jade roll-on type tools and also helps to enhance the cheekbones and make the skin naturally radiant by stimulating the production of collagen.